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NORTH AMERICA RMA CHECKLIST You are sending your ASUS product in for inspection and Get the RMA Checklist Not the form you were looking for?. Upload a PDF or design from scratch flyers, magazines, books and more. Author: ydavidson, Catalog: Asus RMA CheckList, Published: Oct I am sending in my laptop for RMA. however the checklist is really throwing me off so do i check yes if i am sending my AC Adapter? or is that.

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Scenario Please Select Scenario.

Like HK, notebooks repairs must be taken to their branch repair centers. A “void if removed” warranty sticker is also inspected and if technicians find the seal broken, this will also automatically void any existing manufacture warranty. Go ahead and write fragile all over the box too if you’re paranoid. This form is used by our technicians to verify that the notebook has arrived with all the appropriate components. Your name or email address: Please Select Postal Code.

Prepare to be on hold a while and listen to cheesy advertisements and even worse music.

RMA Submittal Form (USA or Canada Customers ONLY)

You are going to need contact information, serial numbers, when chdcklist where the tablet was purchased, and detailed information regarding what is wrong with the tablet. Titanium Backup Pro does a great job at backing up your applications, their data, and your system data. Packing your tablet Find a small but sturdy box that you don’t mind seeing ever again.

I’ll try the phone number this evening when I get home, where all the information lives and see if I get any better joy there. Best Regards, Asus Computer International.

An ASUS service manager jumped on a call with us and explained our RMA was longer than normal due to the part shortage of the video card that we were trying to get repaired. Gather information Asus is going to ask you a lot of questions regarding yourself and your tablet so having the information in front of you will ease the process.


HujinnDec 30, at 8: Out of warranty e-mail notification: Could you please upload a chedklist of your proof of purchase. This email and any attachments to it contain confidential information and are intended solely for the use of fom individual to whom it is addressed.

Instead, you will have to drop your notebook off at their repair center. Make a cbecklist of what is wrong with the tablet and take some pictures or a video of the issue in case they ask you to send proof. Frequency Please Select Frequency.

Asus does have an estore and the AC adapter is available though overpriced. You will still need to move that data off the tablet. Since Asus does not have their own service centers in Kazakhstan, repairs are performed by Asus resellers such as Pulser and Alser.

Asus RMA and Warranty Guide | NotebookReview

I really appreciate your follow through. Possible reasons for not receiving an Instant RMA and will receive a case only: Thanks for the link!

Contact Asus Have a pen and some paper ready in order to write down any info given to you like your RMA number. I sent and email almost a week ago now A phone call however, will eventually get you to a live person who will chefklist your RMA process.

Asus RMA and Warranty Guide

It appears to be an out-of-stock part issue which has apparently dragged on for weeks. Please back up before sending unit in for service.

The chat was closed and we were sent RMA instructions and they let us know the RMA number was valid for 30 days from the date issues. The given ETA of 5 business days was over-estimated and my repaired notebook was available for pick-up within 3.


You can follow our RMA journey below! Additional information to anyone who needs repair service. Please fill out the appropriate lines with your signature and fax back to us Please be kindly informed there are not future refunds or exchanges after this payment has been processed. Yes great work as others have said However, this is also subjected to the availability of in-stock parts. After you’ve taped up your box, make sure to write the RMA shipping address from the service email on the box, and include the RMA number.

In it will include your service number, RMA number, instructions on how to ship your product to Asus, and easily overlooked a. How to Find Model Name? Please be informed that we can not keep a unit for very long in our technical area. We got an e-mail from ASUS letting us know they got our response and that we accepted the replacement offer.

I do suggest adding some kind of tracking, such as signature confirmation, to the shipping. If you are entitled to free shipping for your RMA, make sure the representative you are on the phone with sends you the shipping email before you hang up. Add Thread to del. asys

asus tablet repair

Repair time was around 4 days and their technicians did a good job replacing a motherboard. No, create an account now. The time now is You should also note that if you mail your shipment in the original packaging, you will most likely not get that packaging back.