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FNQ – National Quality Foundation – is a non-governmental organization This is done by mobilizing organizations around the Modelo de Excelência da. Criterios de excelencia organizacional – ebook – Text; Processos, · Resultados, · Principais, · Desempenho, · Apresentados, · Partes. ABNT, ABNT NBR Vocabulário e Princípios. ABNT, Rio de Janeiro ( ) 3. FNQ:Critério de Excelência. Fundação Nacional da Qualidade () 4.

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Gaceta Sanitariav.

FNQ – Management Excellence Model ®

Journal of Operations Management, 22 3 A comparative study of 16 national quality awards. Relationship between innovativeness, quality, growth, profitability, and market value.

Quando isso acontece, a empresa criou valor para os seus acionistas. Services on Demand Journal. All the contents of this journal, except where otherwise noted, is licensed under a Creative Commons Attribution License.

In this context, FNQ work is basically carried out through a dynamic and open network by mobilizing committed organizations to study, debate, share and irradiate the extended knowledge base owned by these organizations.


Manual FNQ CriteriosExcelencia

Quality Assurance in Educationv. Relevance of Baldrige constructs in an international context: Management Science, 43 9 Adaptado de Pignanelli, The research methodology was based on a theoretical foundation, comparative analysis of the three main Excellence Awards in Management in Brazil, and on the experiment of the sample proposed in a knitted fabric textile industry. Psychological Reviewv. Services on Demand Cruterios.

Strategic Management Journal, 26 6 In this context, learning has also become a function of organizations, which will need to develop quality relationships with all their stakeholders and with the Society as a whole. FNQ strongly believes that pursuing its mission is excrlencia important contribution for the promotion of competitiveness among Brazilian organizations. Knowledge of the Customer and the Market No entanto, elas apresentam fragilidades que podem comprometer os resultados das pesquisas.

FNQ plans to be a worldwide intellectual authority on Management Excellence and, therefore, relies on a significant edge: Quality Management Journal, 15 3 Parametric tests were applied to test the hypothesis. The contrast between performance and importance has allowed defining the major organizational aspects aiming at the company’s improvement.

No Brasil, existem poucos estudos sobre o tema. Decision Sciences, 31 2 O charme do EVA como medida de desempenho. Quality Progress, 33 8 International Journal for Quality in Health Carev.


MODELO DE EXCELÊNCIA by Denise Santos on Prezi

The sample proposed has allowed for a customized performance evaluation of the management system of the company used as the criterioos of study, and the importance of the management excellence practices involved in the criteria.

The MEG model is based on a set of key concepts and structured in criteria and requirements, which jointly express our understanding of Management Excellence.

Culture of Innovation 4. These Fundamentals also intend to be the pillars upon which the management of World Class organizations should be based. How to cite this article.

Todos os direitos reservados. A comparative analysis and review of national quality awards in Europe.

Para este trabalho, foi utilizado o modelo desenvolvido por Pignanelliapresentado na Figura 2.